Terms & Conditions

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Terms & Conditions

Buyer expressly agrees that Seller’s Invoice and these Terms and Conditions of Sale represent the complete agreement of the parties with respect to the sale of the product(s) listed on the Invoice and no different or additional terms or conditions in Buyer’s purchase order or in any other prior or subsequent communications in any way adding to, modifying or otherwise changing these Terms and Conditions of Sale shall be binding upon Seller.



  1. These terms and conditions (these “Terms“) (together with our Privacy Policy and Cookies Policy) tell you information about us and set out the legal terms and conditions on which we sell products (“Products”) listed on our website www.glitterwallstore.com (“Website”) to you.
  2. These Terms will apply to any contract for the sale of Products by us to you (“Contract“). Please read these Terms carefully and make sure that you understand them before ordering Products from our Website.
  3. We updated these Terms in January 2019.
  4. Please note that before placing an order you will be asked to agree to these Terms. If you do not accept these Terms in full, you will not be able to order Products from our Website.

Understanding these Terms and Conditions

  1. When certain words and phrases are used in these Terms, they have specific meanings (these are known as “defined terms”). You can identify these defined terms because they start with capital letters (even if they are not at the start of a sentence). Where a defined term is used, it has the meaning given to it in the paragraph of these Terms where it was defined. You can find these meanings by looking at the sentence where the defined term is in bold text, and is included in brackets and speech marks.
  2. When we refer to “we“, “us” or “our” we mean Glitter Wall Store. When we refer to “you” or “your” we mean you, the person buying Products from our Website.
  3. We have used headings to help you understand these Terms and to easily locate information. These Terms, and any Contract between you and us, are only available in the English language. We will not file copies of the Contract between you and us so we recommend that you print or save a copy of these Terms for your records (but please note that we may amend these Terms from time to time, as explained in paragraph 20).

About us

  1. We are Glitter Wall Store, we are a sister company of The Best Wallpaper Place in England. Our registered office and principal place of business is at The Best Wallpaper Place, Unit 17 Britannia Industrial Estate, Britannia Way, Lichfield Staffordshire.
  2. If you would like to contact us, please use the details on the Contact Us page of our Website and we will be happy to assist you.
  3. If we have to contact you we will call you or write to you at the email address or postal address you provided in the Order.
  4. The words “writing” or “written” in these Terms includes emails.

Our Products

  1. We are committed to supplying high quality products. For more information on our Product(s) please visit each of the Product(s) pages on our Website.
  2. We have made every effort to display the Product(s) as accurately as electronic media will allow, however the images of the Product(s) on our Website are for illustrative purposes only. We cannot guarantee an exact match of the on-screen appearance to the actual Product(s), which may vary slightly from those images depending on your screen settings and resolution.
  3. It is advisable to order samples before purchasing due to the bespoke nature of this product.
  4. Each Product is sold subject to its description. We will take all reasonable care to ensure that all details and descriptions of Product(s) are correct at the time when the relevant information was entered on to the Website system. Although we aim to keep the Website as up to date as possible, the information, including Product descriptions, appearing on the Website at a particular time may not always reflect the position at the exact moment you place an order. The dimensions given are written for your guidance. Before ordering, please ensure that there is adequate room to move Products through any doorways, windows and restricted passageways.
  5. All Products shown on our Website are subject to availability. If a Product you have ordered is temporarily unavailable we will inform you by email as soon as possible and offer you a substitute item. You can then decide whether you would like the substitute item or whether you would prefer to cancel your order (in which case we will provide you with a full refund). If we do not receive a response from you by the time that your order needs to be dispatched for delivery, we will assume you are satisfied with the substitute item offered and we will deliver the Products to you.  Glitter Wall Store cannot guarantee availability of any particular item, and ordering a Product does not necessarily mean that the item is in stock.  Products are available to purchase on back order and are listed as such in the product description.
  6. For glitter wallpaper Products available to purchase on the Website, we are able to send samples out by post. Using our valid coupon code you are entitled to two free samples excluding carriage. Additional samples are available at an additional cost per sample. Shipping charges apply to samples and details of these charges are displayed at checkout on our Website. Samples are usually supplied in A6 size for glitter wallpaper.
  7. Larger samples are available on request and are priced accordingly.
  8. Due to the manufacturing process of our glitter wallpaper customers should be aware that shading difference can occur between batches.
  9. When ordering Product(s) please be aware that the color you order may come from a different batch from the sample you have received and there will be a color variation to the actual product ordered.  If you require a specific color match based on a sample you have received please contact us and request a cutting from our current batch stock to check for any shading variation prior to placing orders.
  10. The wallpaper calculator on our website provides an estimate for the quantity of Product required.  Customers are advised to double check measurements with their installer prior to ordering.  We are not responsible for under or over ordering of Product.
  11. Customers are advised that if Product(s) is/are ordered from separate batches then there will be a shading difference between batches due to the manufacturing process.  If color matching is important then please advise at the time of ordering.



Changes to an order

  1. We reserve the right to amend the specification of the Products if required by any applicable statutory or regulatory requirements. This might happen, for example, if we are no longer allowed to use a particular chemical in a particular Product’s formulation.
  2. If you’d like to change and / or cancel your order, please let us know within one hour of ordering and where applicable we will refund you. Once your order has been cut your glitter wallpaper cannot be refunded. Where applicable and you cancel your order in the stated timeframe we will process your refund.
  3. Where you wish to make changes e.g. adding on additional meters or adding on an additional color, we will let you know about any changes to the price of the your order, including costs for delivery or anything else which would be necessary as a result of your requested change and ask you to confirm if you wish to go ahead with the change. You will be sent a revised invoice for payment of your order detailing these changes.
  4. Orders cannot be changed or amended once an order has been dispatched as this is a bespoke product.

Your account

  1. You may only purchase Products from our Website if you are at least 18 years old. Certain Products on our Website can only be purchased if you satisfy the legal age requirement for that Product. We are not allowed by law to supply these Products to you if you do not satisfy these age requirements. If you are underage, please do not attempt to order through our Website.
  2. If you buy Products from our Website, you will be asked to register and create an account with us. This will allow you to fully enjoy our Website and enable us (acting in accordance with our Privacy Policy and Cookies Policy) to customise your experience, making shopping easier for you.
  3. By creating an account, you can choose to store your information for easier and faster checkout, store and edit your delivery addresses and billing information and review your previous purchases and order history.
  4. When you register or buy Products through our Website, you will be required to provide certain information including your name, phone number, email address and an address for delivery of the Products. You will also be required to provide valid details of a credit or debit card which you are legally entitled to use. We reserve the right to request additional evidence or proof of billing information where we think this is necessary. You confirm that all information you provide to us at any time is true, accurate and complete. If the amount due from you for your order cannot be debited or charged to the credit or debit card you have provided, for whatever reason, your order will be cancelled.
  5. We do not store your credit card data.  Details of the information we do store in relation to processing your order can be found in our Privacy Policy.

Buying Products from us

  1. Our order process on our Website allows you to check and amend any errors before submitting your order to us. Please take the time to read and check your order at each page of the order process. In particular, please check the quantities of each of the Products in your order. Please also be aware that some products e.g. glitter and special order products are sold by the metre.
  2. By clicking the “Pay via PayPal” button you are committing to buy and pay for the Products in your order. This is an offer from you to enter into a Contract with us to buy the Products in your order. The Contract is subject to these Terms and you accept these Terms when placing your order.
  3. After you place an order, you will receive an email from us acknowledging that we have received your order and confirming the Products ordered, delivery option chosen, delivery address and any special instructions (“Order Confirmation”). Only the Products listed in the Order Confirmation are included in the Contract between you and us. If there are any errors in the Order Confirmation, please contact us as soon as possible using the details on the dedicated Contact Us page of our Website.
  4. We supply the Products from our Website for domestic and private use. We offer an exclusive pricing structure for commercial projects.  If you are an interior designer, visual merchandiser or specifier then please contact us to discuss specific terms.

Product prices and delivery charges

  1. The prices of the Products will be as quoted on our Website from time to time. We take reasonable care to ensure that the prices of Products are correct at the time when the relevant information was entered onto the system. However, it is always possible that, despite our efforts, some of the Products on our Website may be incorrectly priced.
  2. If we discover a mistake or error in the price of the Products you have ordered we will contact you to inform you of this error and we will give you the option of continuing to purchase the Products at the correct price or cancelling your order. We do not have to provide the Products to you at a lower price where we have made an obvious pricing error.
  3. We will not process your order until we have your instructions. If we are unable to contact you using the contact details you provided during the order process, we will treat your order as cancelled.
  4. The prices of the Products are by default quoted in your country currency.  Other major currencies are available and can be selected by you on the Website.  The rate of exchange is calculated on current exchange rate.
  5. All prices shown on the website are inclusive of VAT. Where VAT is applicable based on the shipping destination your VAT charges are shown at checkout.  Where VAT is not applicable based on the shipping destination the relevant portion of VAT is removed from the product price.
  6. Stock levels are updated weekly.  Orders are placed and processed subject to stock levels.  Where a Product is on back-order, orders can be placed and you will be notified by email as to an estimated delivery date.   Glitter Wall Store cannot guarantee availability of a particular Product, and that ordering a Product does not necessarily mean that the item is in stock.  If an item is out of stock when you place your order it will automatically be placed on back-order.  You will be notified by email as to the status of your order and the estimated delivery date.  If the delivery date is unacceptable to you, please let us know so that we can do our best to rectify the situation. If necessary, we can cancel the back order and provide a refund.
  7. Business owners who are purchasing for commercial and business purposes are responsible for claiming VAT back via their own methods. We do not assist with this other than to provide a relevant VAT invoice for your purchase.
  8. VAT is not charged on shipping.
  9. The prices of the Products do not include delivery charges. We will advise you of the delivery costs during the order process. Where you are provided with delivery options it is up to you to select the correct delivery fee.
  10. If you select the incorrect shipping then you will be notified by our Customer Service team once your order is received and to proceed with your order the difference the shipping costs must be paid by you to complete your order.  Your order will not be processed until the additional shipping costs have been paid.

Promotional codes

  1. We may offer certain promotions in relation to particular Products for eligible customers from time to time. If you have a promotional code, please ensure that you enter it where prompted on the payment page during the order process. If your promotional code qualifies, your deduction will be displayed in the payment summary.
  2. You may only use one promotional code for each order. You cannot apply promotional codes to orders that you have already placed or against Products that we have already delivered to you.
  3. Products in the Premium Collection are excluded from all sales and promotional codes.
  4. Only one promotional code can be used per order.  Multiple codes cannot be applied.
  5. Discount codes cannot be applied against sale items.
  6. Where a discount code is not entered at checkout your code cannot be applied later on.
  7. We reserve the right to cancel orders if an unauthorised promotional code is used. Additional terms and conditions may apply to certain promotions, please check the Website for further details.

How to pay

  1. You can pay for Products using a debit card or credit card. We accept the following cards: Visa, MasterCard, PayPal.
  2. By ordering Products from us through our Website, you authorise us to perform credit and anti-fraud checks on you and the payment method that you have provided. These checks may be required, amongst other things, to verify your identity, to validate your credit or debit card, to obtain an initial credit or debit card authorisation and/or to authorise individual purchases. You authorise us to disclose information provided by you, including personal information, to third parties such as banks and the providers of credit reports for the purposes of these checks, and accept that such parties may keep a record of that information. You also agree that we may make the information we receive from such checks available to third parties including fraud prevention and credit reference agencies. We reserve the right to put in place additional payment security systems from time to time.
  3. If the amount due from you for your order cannot be debited or charged, for whatever reason, your order may be cancelled (we will notify you of this using the contact details you provided during the order process).
  4. Your debit card or credit card will not be charged until we issue an Order Confirmation (at which point we take payment for the Products and all applicable delivery charges in full).


  1. Your order will be delivered to you by our delivery partner, and we will take reasonable steps to meet the delivery timescales selected at checkout, but cannot guarantee the schedule of our delivery partners.
  2. All delivery times quoted are estimated and provided by our delivery partners FedEx and TNT.  For estimated delivery times please visit FedEx.com
  3. International First Delivery is available for most U.S. ZIP codes as early as 8 a.m. in 1 or 2 international business days from more than 90 countries.  To view the full list prior to placing your order please visit the FedEx website.  Your order will be processed based on the delivery schedule you have selected.  It is your responsibility to check that our delivery partners can service and meet your requested timeframe. 
  4. Once your item(s) have left our warehouse we are not responsible for any delays or issues incurred in transit. Customers are provided with a courier tracking number to monitor their delivery status and can contact the courier via their listed contact methods to discuss their shipment if you so wish to do so. We are not liable for any delays caused by customs procedures or third party delivery schedules.  No refunds for shipping and delivery costs will be offered where a delivery delay has occurred for events outside of our control.
  5. Delivery will be completed when the Products are delivered to the address stated in the Order Confirmation (so please make sure that the delivery details you provide are accurate as we cannot be responsible for any delayed or failed deliveries as a result of your error).
  6. You are responsible for making suitable arrangements to receive your delivery. Please make sure you or someone instructed by you is able to take delivery of the Products.
  7. Please note that, if no special instructions are given and no one is able to take delivery of the Products, our delivery partner will leave you a note informing you of how to rearrange delivery or collect the Products from a local delivery depot.
  8. The risk in Products supplied by us shall pass to you at the point of collection or delivery and we shall have no responsibility in respect of the safety of such Products after collection or delivery, as the case may be.
  9. The ownership of Products supplied by us will only be transferred to you once all sums due to us have been paid in full and, until paid, we retain the right to repossess the Products.
  10. You agree that You are liable for any additional handling fees and custom duties and or other taxes that may become due as your order passes through customs.
Refunds & Warranty

Returning Goods & Faulty Products

  1. We want you to be completely satisfied with the Product(s) you have ordered from us. If you have a complaint with the Product(s) you have ordered, please use the details on our Contact Us page or email sales@glitterwallstore.com
  2. If you have received a faulty Product(s) sales@glitterwallstore.com
  3. All issues relating to returns and replacements must follow our Returns & Faults Procedure and be sent via email to sales@glitterwallstore.com.  All faults must be reported within 3 days of receipt of good, in the event of a fault please send photos via email.   Please state your order number, date of receipt and reason for the return / fault with the Product. We require photographs illustrating the fault in the Product(s). The address for returning products is The Best Wallpaper Place, Unit 17 Britannia Way, Britannia Enterprise Park, LICHFIELD, Staffordshire, WS14 9UY.
  4. All wallpaper should be checked for faults before hanging the product and following the manufacturers’ instructions, refunds will not apply once the wallcovering has been cut or applied to the wall or where hanging instructions have not been followed.
  5. Where a fault in the product could not be reasonably recognised before hanging, no claim will be allowed for wallpaper applied to the wall.
  6. If the product is faulty a replacement or refund will be made without charge immediately if all of the above procedures are followed.
  7. Where goods are returned due to an agreed fault the cost of return will be borne by us, all goods must be returned in a saleable condition in their original packaging.
  8. Where goods are returned due to an order cancellation the cost of return will be borne by the customer and all goods must be returned in a saleable condition in their original packaging.
  9. Bespoke and custom orders cannot be returned, amended or cancelled as they are made to order products.
  10. Where a return is agreed due to an agreed fault, Uupon receipt of the goods back to us in perfect condition we shall give you a full refund of the amount paid or product exchange as required but will not reimburse any decorating/labour costs incurred.
  11. The right to return goods will not apply in the event that the product has been used, or the goods are no longer in a saleable condition. This does not affect your statutory rights.
  12. We hold no responsibility for decorating costs that occur where a faulty product has been applied to the wall. If a fault is discovered after the application of any product, we are not liable and will not reimburse any decorating costs.
  13. Our Wallpaper Calculator is a guide only.  Your measurements should be checked with a decorator before purchasing.  We are not responsible for over or under ordering of glitter wallpaper.
  • Missing, Incomplete or Damaged Orders

If your order hasn’t arrived, or arrives incomplete, you must report it to us within 48 hours. Please email sales@glitterwallstore.com with your order number.

If you have more than one item on your order, please bear in mind that products may be sent out separately if stock levels are insufficient, meaning your order arrives in more than one package.

However, if this is not the case and you have not received the entire order as detailed in the order confirmation email sent to you, please contact us on sales@glitterwallstore.com with your order number.

If your order arrives and the goods are damaged, please follow the details outlined above and email sales@glitterwallstore.com if you require assistance.

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